Q&A: Chew the Fat, October 2026
Jen WebbPresenter, RTO Assure31 minPresented by
Private recording for attendees
31 min
In this session
- 0-8 minOpen floor and audit hot spots
- 8-19 minUnderstanding self-assurance
- 19-24 minEveryone’s responsibility
Jen Webb
Presenter, RTO Assure
The October open-floor session with Jen Webb. Jen starts with three issues coming up in audits: verifying and recording trainer qualifications, currency and professional development; conflicts of interest in student work placements; and keeping scanned and electronic records complete for the full retention period. She then gives a refresher on self-assurance: why it is a management system rather than a document, how compliance responsibility runs across every role and up to the governing body, and how to turn compliance information into indicators that show trends, patterns and when to act.
For: Compliance managers, quality leads and RTO leaders responsible for self-assurance and reporting to governance.
Master Class recording
For Master Class attendees
Recordings are shared with the RTOs who attended. Use the email you registered with and your private link, valid for 30 days, goes to that inbox.
What you will learn
- Record qualification verification, currency and professional development so trainer files hold up at audit
- Identify real or perceived conflicts of interest in work placements and record how they are managed
- Check that scanned and electronic records are complete and kept for the required period
- Explain self-assurance as a system linking requirements, controls, evidence, monitoring and improvement
- Test whether an indicator is relevant, measurable, repeatable, timely, credible and actionable
Agenda
4 segments, 31 min in total.
Open floor and audit hot spots
0-8 minTrainer qualifications and currency, work placement conflicts of interest, and record keeping
Understanding self-assurance
8-19 minShowing you meet the Standards today, lead and lag indicators, closing the loop, and where a policy falls short of a control
Everyone’s responsibility
19-24 minResponsibility across every role, accountability up to the governing body, and the compliance ecosystem
From information to intelligence
24-31 minWhat makes a good indicator, a worked complaints example, and what comes next
Octossure features covered
- Trainer Profiles
- Spot Checks
- Continuous Improvements
- Risk Management
- Integrity Reporting
- Reports/Status
Jen Webb
Presenter, RTO Assure
Presented by
Jen presents the Octossure Master Class series for RTO Assure, working alongside providers to turn compliance obligations into practical operational systems. She has helped hundreds of RTOs design risk-based validation, governance and quality assurance practices that hold up under audit.