Q&A: Chew the Fat, October 2026 (Part 2)
Jen WebbPresenter, RTO Assure33 minPresented by
Private recording for attendees
33 min
In this session
- 0-6 minRecap of self-assurance
- 6-10 minWhat makes a compliance indicator
- 10-26 minTen practical indicators
Jen Webb
Presenter, RTO Assure
The second October session with Jen Webb, recorded on 16 October 2026 as a follow-on from the 1 October Chew the Fat. After a short recap of self-assurance, Jen explains what makes a measure a useful compliance indicator and works through ten practical indicators, from compliance coverage and compliance debt to continuous improvement effectiveness and whether the assurance you receive can be trusted. She closes by turning indicators into a traffic-light scorecard for governance reporting and explains why leading indicators give earlier warning than an audit finding.
For: Compliance managers, quality leads and RTO leaders responsible for self-assurance and reporting to governance.
Master Class recording
For Master Class attendees
Recordings are shared with the RTOs who attended. Use the email you registered with and your private link, valid for 30 days, goes to that inbox.
What you will learn
- Test whether a measure is relevant, measurable, repeatable, timely, credible and actionable enough to be an indicator
- Track planned against completed assurance activity and spot compliance debt early
- Check whether actions and improvements actually fixed the root cause
- Turn indicator trends into a traffic-light scorecard for the CEO or governing body
- Use leading indicators to act before issues become findings
Agenda
5 segments, 33 min in total.
Recap of self-assurance
0-6 minThe big questions, the self-assurance management system, the policy problem and the compliance operating system
What makes a compliance indicator
6-10 minThe tests for a useful indicator and the compliance intelligence cycle
Ten practical indicators
10-26 minCoverage, assurance activity, compliance debt, action closure, changing risks, recurring issues, quality signals, capability, improvement effectiveness and assurance reliability
From indicators to intelligence
26-29 minA worked complaints example and a traffic-light scorecard for governance reporting
Leading and lagging indicators
29-33 minEarlier warning for the governing body, and moving from a compliance report to governance intelligence
Octossure features covered
- Events/Activity
- Spot Checks
- Continuous Improvements
- Risk Management
- Reports/Status
Jen Webb
Presenter, RTO Assure
Presented by
Jen presents the Octossure Master Class series for RTO Assure, working alongside providers to turn compliance obligations into practical operational systems. She has helped hundreds of RTOs design risk-based validation, governance and quality assurance practices that hold up under audit.